Online privacy at Groupe Dufour

The Groupe Dufour is committed to respecting privacy and safeguarding its customers’ personally identifiable information. This is in keeping with our mission, which is to distinguish ourselves through exceptional, one-of-a-kind customer service, by providing our employees a pleasant, stimulating work environment and constantly renewing products and services to meet our customers’ needs and keep pace with trends, while staying in line with our five hearts philosophy. In its operations, the Groupe Dufour is committed to respecting the principles of privacy protection based on e-commerce standards. Here are some of the types of information we collect, why we collect it, how we process it and how we use it to improve our websites. We hope that you will read the sections below to understand how the information will be used so that you can make informed decisions.

Types of information collected

The Groupe Dufour collects information about its customers on its websites to deliver services that meet their needs. Information can be requested when a person makes a reservation, buys a product, requests information, subscribes to our newsletter or applies for a job. We make every effort to collect this information only with your knowledge, if necessary, and with your consent. The personally identifiable information collected can relate to your name, home, business and email address, phone and fax numbers, credit cards, date of birth, sex, preferences, such as type of room, leisure activities, your children’s age and other information to respond to special requests. The Groupe Dufour may gather information not intended to identify you, such as your patterns of usage on our websites, preferred means of communication, information regarding your stays and responses to our promotional offers.

Collection and use of information

Here are a few reasons why we gather personally identifiable information that you provide or why we ask for it when you use our websites, products and services:

• To process transactions (e.g. reservations, information requests or product orders).
• For advertising and communications for products and services offered by the Groupe Dufour, its strategic marketing partners and other trusted third parties.
• To conduct market studies through surveys to improve our service, the usability of our websites, your stay in our hotels, means of communication, advertising campaigns and promotional activities.

You can always choose not to disclose personal information or to decide on the type of communication you want to receive from us. However, this may have an impact on how transactions are carried out. For example, you won’t be able to make a reservation if you don’t provide your name.

Processing and disclosure of information

In most cases, the information you provide is added to a database. When your personal information is processed, it may be sent to a third-party service provider. The Groupe Dufour’s general policy is not to sell, rent or send personally identifiable information to unaffiliated third parties. The circumstances under which the Groupe Dufour would disclose the information collected are as follows:

We have obtained your consent

The exchange or disclosure of your information is needed to offer you the best products and services you request (e.g. reservations for a round of golf).

Companies or service suppliers that work with the Groupe Dufour require such information (for example, for credit card processing, customer service or database management service).

The Groupe Dufour merges with or is acquired by another company.

To respect legal or regulatory obligations or as required by the courts.

In the event of an emergency, to protect the life, health or property of others.

If information must be shared as indicated above, we will try to limit the amount of information provided, depending on the situation. Unless judicial proceedings oblige us to do otherwise, we require third parties to protect your personally identifiable information.

Consent

We may need to contact you by mail, email, phone or other means to inform you of new products and services of the Groupe Dufour, upcoming special offers from the Groupe Dufour, events, improvements or any other information likely to interest you. You could also receive mail from carefully selected third parties. You have the right to refuse the abovementioned communications by following the instructions indicated in our electronic or other communications or by contacting us. However, certain information may be stored for an undetermined period in datasaver systems or in recording files for technical, financial or legal purposes. For this reason, your personal information might not be completely removed from our databases despite your request.

Security guarantees

The Groupe Dufour recognizes the importance of information security and constantly verifies and improves its rules and technical, physical and logical security procedures. The Groupe Dufour’s websites have security measures to protect your personal information against loss, misuse or alteration when it is under our responsibility. While there is no such thing as “guaranteed security” on or off the Internet, we protect your information with procedural and technical protection methods.

We use the services of the company TravelClick Inc. and their Istay II™ platform to process your online reservation of rooms and packages on our websites. For online cruise reservations we use Billdufour software, proprietary to Groupe Dufour. We may also use other suppliers to meet to your requests for products and services. The information collected by these outside suppliers will be used only to process your reservation or purchase and will not be used or disclosed for purposes other than those listed above or, if otherwise, without your prior formal consent.

Online technologies

We may use cookies, which are invisible pixels and web bugs, to obtain information about you when you visit Groupe Dufour websites. A cookie is a very small text file that is sent to your browser from a web server and stored on your computer’s hard drive. It assigns a unique identifier to your computer, which becomes your ID card should you return to one of the Groupe Dufour’s websites. Cookies are designed to save you time because they let us offer you a personalized visit without you having to remind us of your preferences every time you return to our web pages. The cookies used by the Groupe Dufour cannot damage your files or read the data on your hard drive.

The cookies for the Groupe Dufour websites are restricted to our websites and do not follow you as you surf the Internet after leaving our websites. We track the use of our websites to better meet your needs and to facilitate access to information in the future. Please note that in addition to Groupe Dufour, third parties may also place cookies on your computer’s hard drive. The Groupe Dufour is not liable for the presence or the absence of third-party cookies or for the technological infrastructure and practices regarding their cookies. If you would rather not take advantage of cookies, your web browser can be set to deal with them. Depending on the type of web browser you have, you can configure it to accept or refuse cookies on a case-by-case basis or prevent it from accepting any cookies at all. Please consult the supplier or manufacturer of your browser for more details about cookie security. However, rejecting cookies may affect your ability to perform certain transactions on our websites and our ability to determine the type of browser you are using. The Groupe Dufour websites also use invisible pixels, sometimes known as web bugs, to count the number of visitors to certain web pages. The data collected by invisible pixels is used and reported collectively and contains no personal information. We may use this information to improve our marketing programs and their content.

Links to other websites

Groupe Dufour websites provide links to other websites for your convenience and information. The Groupe Dufour is not liable and shall not be held liable for any content presented by any independent website, including, but not limited to, any ad or promotional practice. At Groupe Dufour we protect your information on our websites, but cannot control or be held liable for the privacy policies of third-party websites, of properties that use the name of a Groupe Dufour brand or of websites not controlled or authorized by Groupe Dufour. The third-party websites linked from our websites have different privacy policies and different data collection practices and security measures. We are not liable and will not be held liable for the security practices, policies and measures of third parties for their websites. We encourage you to contact these third parties to find out about their Internet security principles and policies and how their websites collect, use and store their personal information.

Minors

Groupe Dufour does not ask for and does not want personally identifiable information directly from minors. However, we cannot always determine the age of people who access and use our websites. If a minor (as defined under current law) provides us with his or her information without the consent of a parent or legal guardian, we encourage the parent or legal guardian to contact us so that we can delete this information and remove the data concerning the minor from our lists for Groupe Dufour’s future marketing efforts.

To contact us

To update your information or change your communication preferences or if you no longer want to receive marketing information from Groupe Dufour, please contact us.

Update and changes

We reserve the right to change the privacy policy of our websites to adapt to changes in regulations, business requirements or to satisfy the requirements of our customers, establishments, strategic marketing partners and service providers. Updated versions will be provided on our websites with the date of the update.